Return & Refund Policy

We work hard to keep our prices low. Maintaining a clear and fair return policy helps us continue offering brand-name merchandise at warehouse-sale prices. Please review the full requirements below before submitting a return request.

Return Eligibility Window

Eligible items may be returned when a return request is submitted within 15 days of delivery.

Only one return request may be submitted per order. Multiple eligible items may be included, but all items you wish to return must be included in the same request and shipped together.

How to Start a Return

To submit a return request, visit:
https://onlinewarehousesale.com/a/return

Once your return is authorized, you will receive instructions explaining where and how to send it. Items sent back without prior authorization are not eligible for a refund.

Authorized returns must be received within 30 days of authorization.

Item Condition Requirements

To qualify for a return, an item must:

• Be unworn, unused, unwashed, and unaltered
• Have all original tags attached and unaltered
• Show no signs of wear, use, damage, or alteration
• Include all original packaging and accessories, where applicable
• Be completely free of scents and odors, including body odor, perfume, deodorant, smoke, vaping residue, pet odors, and household fragrances

Swimwear must also be unworn and have the original hygiene liner fully attached, where applicable.

Items Not Eligible for Return

• Items marked as Final Sale
• Underwear, lingerie bottoms, and other intimate garments designed to be worn directly against the lower body
• Health & Beauty items
• Fragrances
• Perishable items
• Items with missing, removed, altered, or detached tags
• Washed, worn, used, damaged, or altered items
• Swimwear with a missing, removed, altered, or detached hygiene liner, where applicable
• Items with any detectable scents or odors, including those listed above

Return Shipping

Prepaid return shipping labels are not provided. Customers are responsible for arranging and paying for return shipping using a trackable shipping service.

As a small family-run business specializing in deeply discounted brand-name merchandise, this helps us continue offering the lowest possible prices to our customers.

Customers should retain their shipping receipt and tracking information until the return has been received and the refund has been completed. Online Warehouse Sale is not responsible for return shipments that are lost, delayed, misdirected, or delivered to the wrong address.

Returns must be received within 30 days of authorization.

Refunds

Approved refunds are issued to the original payment method within 7–14 days after the return is received and inspected.

Your financial institution may require additional time to post the refund to your account after it has been issued.

Items that do not meet the return requirements may be refused or may be subject to an applicable deduction where permitted by this policy.

Refund Deductions

Original shipping charges are non-refundable.

If returned items lower the value of the merchandise you keep below the free-shipping threshold, the original outbound shipping cost may be deducted from your refund.

Return shipping charges and any customs, postage, or carrier fees are the customer's responsibility and are not reimbursed.

International Returns

All international returns, including returns from the United States, must be shipped to our Canadian warehouse.

U.S. customers must send returns through USPS. Returns sent through UPS, FedEx, or another private courier may be refused and returned to the sender.

International return packages must be accurately declared as returned merchandise on the applicable customs documentation. Packages must not be sent COD or with duties, taxes, brokerage charges, or other fees owing.

Online Warehouse Sale cannot accept responsibility for duties, taxes, brokerage charges, customs penalties, or carrier fees caused by incorrect or incomplete customs documentation.

Final Sale Items

Items marked as Final Sale are not eligible for return, refund, or exchange.

Final Sale status may apply because of deep discounting, hygiene considerations, product condition, or because the item cannot be resold after it has been opened or tried on. Final Sale status will be identified on the applicable product page or during the purchase process.

Returns FAQ

How long do I have to request a return?

Your return request must be submitted within 15 days of delivery.

How long do I have after my return is authorized?

Your return must be received at our Canadian warehouse within 30 days of authorization.

Can I submit more than one return request for an order?

No. Only one return request may be submitted per order. Please include all eligible items you wish to return in the same request and ship them together.

Who pays for return shipping?

The customer is responsible for arranging and paying all return shipping costs. Prepaid return labels are not provided.

Can I return swimwear?

Eligible swimwear may be returned if it is unworn, unwashed, has all original tags attached, and the original hygiene liner remains fully attached, where applicable.

What underwear or intimate garments cannot be returned?

Underwear, lingerie bottoms, and other intimate garments designed to be worn directly against the lower body are not eligible for return.

What scents or odors are not permitted?

Returned items must be completely free of scents and odors, including body odor, perfume, deodorant, smoke, vaping residue, pet odors, and household fragrances.

Can I return a Final Sale item?

No. Final Sale items cannot be returned, refunded, or exchanged.

How should U.S. customers ship a return?

U.S. customers must ship returns to our Canadian warehouse through USPS. Returns sent through UPS, FedEx, or another private courier may be refused and returned to the sender.

Where do other international customers send returns?

All international returns must be sent to our Canadian warehouse using the instructions provided after the return is authorized.

What happens if my order originally qualified for free shipping?

If your return lowers the value of the merchandise you keep below the free-shipping threshold, the original outbound shipping cost may be deducted from your refund.

How long does a refund take?

Approved refunds are issued to the original payment method within 7–14 days after the returned items are received and pass inspection. Your financial institution may require additional time to post the refund.

How do I start a return?

Visit our returns page:
https://onlinewarehousesale.com/pages/returns-exchanges